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Navitus has teams of multidisciplinary individuals available to assist participating pharmacies with the coordination of day-to-day functions.

Navitus Pharmacy Network Development and Administration is available to assist you with:

  • Applying to become a participating pharmacy in Navitus pharmacy network(s)
  • Credentialing
  • Orientation
  • Navitus Pricing Research Request Form

Hours of operation and contact information:
You may contact our Pharmacy Network team Monday through Friday during regular business hours at providerrelations@navitus.com.*

The Pharmacy Help Desk/Navitus Customer Care is available to assist you with:

  • Claims processing issues
  • Billing and payment inquires
  • Formulary questions
  • Prior authorizations questions
  • Eligibility information
  • General inquires

Hours of operation and contact information:
You may contact Navitus Customer Care 24 hours a day, 7 days a week (closed Thanksgiving and Christmas Day) via this toll-free phone number: 866.333.2757.

*NOTE TO MEMBERS: To preserve patient privacy, please do not use email to send sensitive health information or to request support. Please contact Customer Care toll-free at the number listed on your pharmacy benefit member ID card.