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What Types of Nonpublic Personal Information Does Navitus Collect About You?
We collect a variety of nonpublic personal information needed to administer pharmacy benefits. We collect nonpublic personal information about you from some of the following sources:
- Information we receive directly or indirectly from you, your employer, or benefits plan sponsor through applications, surveys or other forms, in writing, in person, by telephone or electronically (e.g., name, address, social security number, date of birth, marital status, dependent information, employment information, and medical history).
- Information about your transactions with us, our affiliates, our providers, our agents, and others (e.g., health care claims, medical history, eligibility information, payment information, service request, and appeal and grievance information).
- Information you may authorize us to collect from others.
How Does Navitus Protect This Information?
We limit the collection of nonpublic personal information to that which is necessary to administer our business, provide quality service, and meet regulatory requirements.
We maintain physical, electronic, and procedural safeguards that comply with federal regulations to safeguard your nonpublic personal information. We limit the internal use of nonpublic personal information about you and ensure that only authorized staff with the need to know have access to it. Safeguards are maintained for your nonpublic personal information and are reviewed regularly to ensure that your privacy is protected. We have policies to direct, and procedures to limit, the access of a member’s information only to those who have a need and legal right to see that information.
How Might Navitus Use or Share Your Information?
We will not disclose your nonpublic personal information unless we are allowed or required by law to make the disclosure.
Opting Out of Information Sharing or Gathering
From time to time, you may have received notices from other entities that provide you an opportunity to “opt out” of certain disclosures. The most common type of disclosure that applies to “opt outs” is the disclosure of personal information to a non-affiliated company so that company can market its products or services to you. Navitus will not sell or disclose your personal information to other companies or organizations. Because we do not make disclosures that apply to “opt outs,” it is not necessary for you to complete an “opt out” form or take any action to restrict such disclosures.
If you have any questions about our privacy policies, please contact Customer Care toll-free at the number listed on your pharmacy benefit member ID card.
©2012 Navitus Health Solutions, LLC. All rights reserved. Materials copyrighted by Navitus Health Solutions may be reprinted for personal use only. Permission to reprint or electronically reproduce any document in part or in its entirety for any other reason is expressly prohibited, unless prior written consent is obtained from Navitus Health Solutions, LLC. Navitus logos are marks of Navitus Health Solutions.