Chief Transformation & Digital Officer
Ken joined Navitus in October 2020 as Senior Vice President & Chief Customer Officer, creating customer strategies to ensure the company continued delivering exceptional service to its clients and their members. He brings over 16 years of experience in designing and implementing customer care strategies to his current role as Chief Transformation & Digital Officer. Ken is responsible for leading improvement and innovation initiatives focused on data quality and informatics, process automation, and customer and member digital experience.
Prior to joining Navitus, Ken served as the principal of PinnacleCX, a consulting firm that assists organizations in solving critical customer service and operational challenges. He has held executive roles in health care, pharmacy benefit management, consumer credit and travel and entertainment, including leading customer service and Medicare Part D operations at CVS Health and Express Scripts.
With a focus on giving back to both the business and local communities, Ken has served as the Board Chair of his local United Way and as a key presenter on customer centricity at the CCNG Executive Leadership Council. Ken holds an undergraduate degree in business administration and organizational development from Colorado State University.
“Navitus is at the forefront of transforming the pharmacy benefit experience to best serve all. In today’s changing health care landscape, it’s paramount that we leverage emerging technology tools to build on our data-driven pharmacy benefit solutions and ensure we provide superior customer service and clinical care.”