Senior Vice President & Chief Customer OfficerKen recently joined Navitus, bringing over 15 years of experience in designing and implementing customer care strategies. At Navitus, he is responsible for creating customer strategies to ensure the company delivers superior service to our clients and their members. He also provides strategic direction and oversight to the call center, member experience division and government programs.
Ken has helped organizations reach best-in-class standards for service delivery and operational efficiency through high employee engagement. Prior to joining Navitus, he served as the principal of PinnacleCX, a consulting firm that assists organizations in solving critical customer service and operational challenges. Ken has held executive roles in health care, pharmacy benefit management, consumer credit, and travel and entertainment, including leading customer service and Medicare Part D operations at CVS Health and Express Scripts.
With a focus on giving back to both the business and local communities, Ken has served as the Board Chair of his local United Way and as a key presenter on customer centricity at the CCNG Executive Leadership Council. Ken holds an undergraduate degree in business administration and organizational development from Colorado State University.
"Aligning strategy, organizational culture, technology, and operational excellence, the Navitus experience focuses on our customers, employees, clients and providers in our quest to deliver exceptional customer-centric service."