Ken Goodnight Joins Navitus Health Solutions as Senior Vice President & Chief Customer Officer
- Oct 15, 2020
- PBM Model
Goodnight is responsible for creating customer strategies to ensure the company delivers superior service to its 650 clients and their 6.3 million members. He will also provide strategic direction and oversight to the call center, member experience division and government programs to ensure Navitus reaches the highest standards for operational efficiency and service delivery.
“Ken is an outstanding addition to the Navitus leadership team,” said David Fields, President and Chief Executive Officer, Navitus. “He brings a wealth of knowledge and experience, and I am confident he will help Navitus enhance our customer experience and deliver superior service while upholding our commitment to lowering prescription costs.”
Goodnight brings over 15 years of experience designing and implementing customer care strategies that ensure best-in-class customer service. Prior to joining Navitus, he served as the principal of PinnacleCX, a consulting firm that assists organizations in solving critical customer service and operational challenges. Goodnight has held executive roles in health care, pharmacy benefit management, consumer credit, and travel and entertainment, including leading customer service and Medicare Part D operations at CVS Health and Express Scripts. With a passion for giving back to both the business and local communities, Goodnight has served as the board chair of his local United Way and as a key presenter on customer centricity at the CCNG Executive Leadership Council. Goodnight holds an undergraduate degree in business administration and organizational development from Colorado State University.
“I am excited to join Navitus and lead the customer operations division in our quest to deliver exceptional customer-centric service by aligning our strategy, organizational culture, technology and operational excellence to provide the Navitus experience to our customers, employees, clients and providers,” Goodnight said.
Navitus Health Solutions is majority owned by SSM Health and Costco Wholesale Corporation, which recently became a minority owner, and serves as a full pass-through pharmacy benefit manager (PBM) and industry alternative to traditional models. As such, Navitus is committed to taking the unnecessary costs out of pharmacy benefits to make prescriptions more affordable for its over 650 plan sponsors (i.e., employers, health plans, unions, governments, etc.) and their 6.3 million members. By combining a unique pass-through approach that returns 100% of rebates and discounts with a focus on lowest-net-cost medications and comprehensive clinical care programs, Navitus helps reduce costs and improve member health. To learn more about Navitus, call 877.571.7500 or visit www.navitus.com.
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