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Coronavirus (COVID-19) Frequently Asked Questions

At Navitus, your health and well-being are our top priorities.

Every day brings new updates about the coronavirus outbreak.  We know you may have questions about your pharmacy benefits and the medications you take regularly.  To help answer your questions, we have put together the following FAQs.

We will continue to closely monitor the situation, and update the FAQs as needed to provide you with the latest information.

COVID-19 General FAQs

What are the most reliable sources of information about the coronavirus?

The following websites have the most reliable, up-to-date information about the virus:

Is there a treatment for coronavirus?

There are currently no validated treatments for COVID-19. Please refer to the above websites.

Is COVID 19 testing covered as part of my pharmacy benefit?

No. Any lab testing is traditionally covered as a medical benefit, not a pharmacy benefit. Check with your health plan to see if they cover the test. You should be able to find that number on the back of your health insurance card.

COVID-19 Medications & Refills FAQs

Can I get a 90-day supply/refill of my medications?

That depends on your state regulations, prescription benefit plan and your medication(s). To determine if your plan (or medication) is eligible for a 90-day refill, visit the Navitus member portal or your employer benefit website for information.

I heard pharmacies are running low on medications. What can I do?

Stay in contact with your pharmacy. While there have been no known widespread shortages reported, we are carefully monitoring potential medication shortages. The situation is fluid and Navitus has plans in place to update coverage for alternative products, should that become necessary.

Can I switch my refills to mail order?

Yes, but only if your benefit plan and the drug are eligible for mail order. You should be able to find that information on the Navitus member portal, your employee benefit website or your benefit booklet. During this event, many pharmacies are offering alternative delivery options; include curbside pick-up, home delivery, courier, and mail.  Check with your local pharmacy about available options.

COVID-19 Pharmacy FAQs

Are pharmacies closed because of the coronavirus?

Pharmacies are considered essential health care facilities and will continue to provide pharmaceutical care. Some pharmacy locations may adjust hours to accommodate staffing or local health department regulations. For updates to hours of operation and service offerings, check your pharmacy website or Facebook page for the most current information.

I've tried calling my retail pharmacy, but can't get through. What can I do?

Please be aware that pharmacies are experiencing an unprecedented wave of people with questions about their medications. Check your pharmacy’s Facebook page or website for other contact options. Most pharmacies utilize interactive voice response (IVR) systems whereby you can initiate prescription refills or leave messages for the pharmacy staff to return your call. 

Some pharmacies also support online prescription ordering processes. As a last resort, stop by the pharmacy.